Adventure support
Let’s get your plans off the ground.
Need help navigating tour information, participation requirements, group options, or reservation resources? Send Zipline New York a message and include enough detail for a useful reply.
Contact form
Tell us how we can help
Use this form for questions about content on the site. For tour-specific help, include the tour name, preferred timeframe, and group size where relevant.
How contact works
A clearer question gets a clearer answer
Choose a topic
Tell us whether your question concerns a tour, requirements, a group, or site information.
Add context
Include the relevant tour name, preferred timeframe, and group details without sharing sensitive information.
Check your inbox
Use an email address you can access so a response can reach you.
Before you send
Contact FAQ
What should I include in my message?
Include your question, the tour or site page involved, your preferred timeframe, and your group size when relevant. Do not send payment details or sensitive personal information.
Where can I compare tour options?
The Adventure Tours page provides a starting point for comparing the Mid Mountain, private, SkyRider, and Night Zip formats.
Where can I find participation requirements?
Review the dedicated Requirements page before selecting a tour or date. It contains the preparation information intended to help visitors plan.
Can I ask about a group adventure?
Yes. Review the Group Adventures page first, then include your approximate group size and preferred timeframe in your message.
How do I review reservation options?
Use the booking options page linked throughout the site to review available reservation resources.
Can I ask about arrival planning?
Use the Arrival Information, Lodging, and Area Guide pages for planning resources. Send a message if you need clarification about information shown on those pages.